Privacy Policy

Overview

bookingthings ("we", "us") provides an online booking service for appointment-based businesses. This policy explains how we handle personal information when you use our website, create a business account, or book an appointment through a business's public booking page.

Booking messages

We may send transactional booking emails. Where a business has enabled WhatsApp and you make a separate, optional choice, the clearly identified bookingthings sender may also send the categories you selected about that named business. WhatsApp replies are not forwarded to the business and do not change a booking; use the secure link in the message instead. Reply STOP to suppress the shared WhatsApp sender globally.

We retain consent and opt-out evidence, delivery status and limited provider references needed to operate and audit the service. We do not retain raw WhatsApp webhook bodies. Twilio, Meta and our email provider process delivery data under their own applicable terms and retention obligations.

Information we collect

We collect information you choose to provide when using bookingthings.

How we use information

We use the information we collect to provide, maintain, and improve bookingthings, including processing bookings and related communications on behalf of businesses.

Who we share data with

We may share information with service providers who help us operate bookingthings. We do not sell personal information.

Retention

We keep information while your account or bookings remain active and as needed for legal, security, or operational purposes. A business owner can permanently delete their account and the customer data it controls from Dashboard → Profile. Subscription billing is cancelled as part of that flow. Payment, email, and other service providers may retain limited records when required by law or their own compliance obligations. Businesses are responsible for customer data they export or store outside bookingthings.

Security

We take reasonable steps to protect your information. No system is completely secure.

Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. Customers who booked with a business should contact that business first; the business can erase a client profile and anonymize its connected operational records. For account or privacy requests about bookingthings, contact us using the details below.

Cookies

We use essential cookies and similar technologies for login sessions and security. We do not use advertising cookies.

Changes

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact

Questions about this policy: bookingthingsapp@gmail.com